This is part four of our 2 needle Consew 389RB-2 sewing machine nightmare.
So Simply Clean 4 came and went and now we were absolutely fed up with the 389RB-2 and did not want the machine any longer. Because of our need for the machine we did not request a refund at this point but rather for Consew to send us a brand new replacement machine for us to start over with considering how much of a lemon the previous one had been. Our distributor informed us that it was possible and that Consew was not only going to test and set the machine, but do so on samples of the material we had been using with the thread we were using. We prepared a few pieces of leather with some foam-backed suede and even included some samples of the disasters the machine had done previously and the distributor shipped the machine to Consew.
We received the new machine about two weeks after the date we were expecting it, causing even more delays on several projects.
While we were waiting for the machine to come in we received an email from the distributor with a video of the machine being operated by an engineer under the supervision of the owner of the company, Murray Feit. The video showed the engineer flooring the pedal and hitting the reverse lever with no stop and no issues. However, the “new” machine arrived in the same exact box we had shipped our previous machine in. This immediately created doubts that machine was new at all. You would figure that even if Consew had to open the machine and test and set it they would send it in its own box. Regardless, we receive the machine with the samples we sent them that they sewed off. One peculiar thing that we noticed was that out of all of the samples we sent them, they entirely avoided the foam-backed suede, which coincidentally was the more problematic material to sew with the machine. With the tech present we mounted the head of the 389RB-2 on the table and unwrapped the plastic. What we found was a “new” machine with obvious wear and filth in areas you would not expect a new machine to have. At this point we did not even want to touch the machine because we did not believe it was new based on what we were looking at.
The reason I believe the “new” machine was sent in our original box was because Consew planned on refurbishing our old faulty machine, and selling it as new using the box the new machine came in, because no one would believe a sewing machine was new if it came in a box that had been sitting in a shop for 7 months and then shipped back and forth across the country.
A few days went by and we decided to test out the new machine because if it was in fact the one in the video that had been quality tested, set, and operated by the head engineer of Consew with the owner of the company watching and even taking the video, there was no way it would fail, right? Wrong. After only a few inches of real sewing, not pinning the pedal and letting the machine sew like a madman, it skipped a stitch. In the exact same circumstance as the machine would previously do which was when the operator would stop and start in the middle of a seam. Even the condition of bundling the thread and having a loose or tight seam began to occur!